Delete your Ananui account

Ananui is published by Anima Sound Productions Limited.

You can delete your Ananui account and the personal data associated with it at any time. There are two ways to do it.

Option 1 — in the app (fastest)

  1. Open Ananui
  2. Go to Profile
  3. Tap Delete account
  4. Confirm

Your account is deleted straight away and you are signed out.

Option 2 — by email

If you no longer have the app installed, email privacy@animamusic.uk from the address on your account with the subject Delete my account.

We will confirm the request, delete the account and reply to confirm within 30 days.

What gets deleted

  • Your email address and display name
  • Your account and sign-in details
  • Your listening history
  • Your favourites
  • Your download records
  • Your notification token, so notifications stop
  • Your country and language settings

What we keep, and for how long

Records of purchases are kept for six years. UK tax and company law requires us to keep financial records, so we cannot delete these on request. They are kept as transaction records only and are not used to contact you or to build a profile.

Backups are overwritten within 90 days of deletion. Your data is not restored or used during that period.

How long deletion takes

Deletion from our live systems happens within 30 days of your request, and immediately if you use the in-app option. Backups are cleared within a further 90 days.

Your subscription

Deleting your account does not cancel your subscription. Subscriptions are managed by Apple or Google, not by us, so you must cancel yours separately or it will keep renewing.

  • iPhone or iPad: Settings → tap your name → Subscriptions → Ananui → Cancel
  • Android: Google Play Store → profile icon → Payments and subscriptions → Subscriptions → Ananui → Cancel

Cancel before deleting your account, otherwise you will have to cancel from your device settings afterwards.

Questions

privacy@animamusic.uk

Anima Sound Productions Limited, Derringstone House, Derringstone Street, Barham, Canterbury, Kent, CT4 6QB. Company number 04671435.

See also our Privacy Policy.